Uyu mubvunzo unouya nguva dzose muindasitiri. Anenge nguva dzose, munhu ari kubvunza ari kusvika pazviri zvisizvo.
Mubvunzo uri kubvunzwa ndewekuti "kiosk inogona kuiswa kupi?" kunge fenicha inoda nzvimbo. Iyi nzira iri kumashure. Mubvunzo chaiwo ndewekuti: papi pacho pacho panoita zvine musoro-kwete sechinhu chekuwedzera, asi sechisarudzo chega chine musoro?
Vanhu vazhinji havazobvume: akawanda kiosk deployments anokundikana. Iko hakuna data rakaoma pane izvi, asi avo vanga vari muindasitiri kwenguva yakareba zvakakwana vanozosimbisa. Muhotera chero ye-yetier kana chivakwa chehurumende, mune zvinodhura zvinobatisa touchscreen zvinounganidza huruva mumakona, masikirini akaomeswa meseji dzemhosho, kana kudzimwa zvachose. Mumwe munhu akatendera odha yekutenga{4}vanhu vatanhatu kune avo.
Tanga Nezvinonyatsoshanda
Kutarisa panhandare yendege-ndiyo muenzaniso webhuku. Vafambi vanofanira kunge vari paairport zvakadaro. Maitirwo acho ane chirevo chose-sarudza ndege, sarudza chigaro, simbisa, dhinda. Hapana ari "kungo tsvaga" panzvimbo-mukiosk. Uye bhodhi rinopfuura uye ma tag emukwende anoda kudhindwa. Mafoni haagone kuita izvozvo. Period.
Makambani endege ave kutora-ruzivo rwemichina (SSTs) kuendesa mhando dzemasevhisi dzakagadziridzwa. Muna 2007, International Air Transport Association yakatanga chirongwa cheFast Travel Programme chakanangana nekusimudzira kushanda zvakanaka kwevese nhandare dzendege nevatakuri. Danho iri rinosanganisira kuvandudzwa kwenzvimbo dzakawanda dzekubata, kusanganisira kutarisa mutyairi-mukati, kugadzirisa mikwende, kuita magwaro echokwadi, kurongeka, maitirwo ebhodhi, uye kurasika kwekutakura mikwende. Quote-https://pmc.ncbi.nlm.nih.gov/articles/PMC11471516/
Pane pateni pano yakakodzera kudhonza kunze. Kuvepo kwenyama hakugone{1}}kutaurirana{2}}vashandisi vagara varipo; izvi hazvigone kuitwa kubva pamubhedha. Nzira yacho yakanyatsogadziriswa. Hapana kutonga kunofona, kwete "regai nditarise maneja wangu." Uye mushandisi anotoziva zvavanoda. Kwete kubhurawuza, kwete kuongorora-kungoita.
Heinoi kaunda-muenzaniso unoomesa pfungwa iyi: madhiraivha ekuratidzira. Mamiziyamu aishandiswa kufarira makios-asina muganhu kudzika kwemukati, kudarika chero plaque yemuviri yaigona kubata. Izvi zvinodarika zvese zvitatu zvinodiwa. Vashandisi varipo, maitiro ari nyore, ivo vanoziva kuti ndeapi mifananidzo yavari kutarisa.
Ipapo maQR makodhi uye mamuseum maapplication akaitika. Iye zvino vashanyi vanotarisa uye vanotora zvese panharembozha dzavo, dzavanotakura nadzo pavanenge vachifamba. Kiosk yakarasika.
Saka pane chinhu chechina icho vanhu vanokanganwa: kiosk inoda kuita chimwe chinhu chisingagonekwe nefoni. Kazhinji zvinoreva hardware{{1}kudhinda, kuongorora, kuverenga makadhi, kupa chimwe chinhu chinobatika. Kana kupindirana kwese kuri kungobaya chidzitiro kuti uwane ruzivo, hapana chikonzero chekuti mumwe munhu arege kungoshandisa foni yake.
Ndeipi makiosks emumuseum achiri kuhwina? Kana iyo hombe skrini NDIYO chiitiko. Yepamusoro-yakagadziridzwa ruzivo rweunyanzvi haugone kuonekwa parunhare. Vhidhiyo inonyudza inorasa maitiro pa6 inches. Mitambo inopindirana nekubata uye kugadzirisa. Zvemavara akachena zvakadaro? Runhare rwakakunda.
Chinhu cheMcDonald's
Kuodha chikafu nekukurumidza-McDonald's-kunoratidza chimwe chinhu chisingatarisirwi. Imwe yedunhu QSR cheni yakapedza mwedzi mitatu ichiedza kufunga kuti sei kuburitswa kwavo kwekiosk kwanga kusiri kurova nhamba dzaMcDonald's dzaitaura. Kuferefeta kwakadzama.
McDonald's ine makumi mana,000+ ezvinhu izvi pasi rose, uye avhareji yetikiti yakakwira 15-30% mushure mekuiswa. Izvi zvinonzwika sekushambadzira fluff pakutanga. Ipapo psychology inova yakajeka.
Pakaunda, pane kumanikidzwa kusinganzwisisike. Mumwe munhu akamirira. Panogona kunge paine kugadzira mutsara. Mirairo inoitika nekukurumidza, sarudzo dzakachengetedzeka dzinoitwa, zvekuwedzera hazviwedzerwe nekuti kutaura "chaizvoizvo, kanda pai futi" kunonzwa kusagadzikana kana mumwe munhu akatarisa.
Kiosk inobvisa zvese izvozvo. Kubhurawuza kunoitika. Zvinhu zvitsva zvinotariswa. "Munoda kuwedzera combo here?" anowana hongu pasina anonzwa kutongwa. Zvinoitika kuti vanhu vanoda kushandisa mari yakawanda{{4}vanongoda kuti magariro evanhu abviswe.
Izvo izvo cheni yedunhu yakakanganisa kwaive kuiswa. Kiosks akaenda padivi pekaunda, saka vatengi vachiri kunzwa vakatariswa. McDonald's inovaisa munzvimbo yakaparadzana. Izvi zvinoita sezvisina basa. Hazvisizvo. Iyo yemuviri nzvimbo dhizaini yakakosha zvakanyanya sesoftware. Menu engineering zvakare-iyo counter menyu haigone kungoiswa padigital. Iyo upsell inokurudzira, chinhu kuodha, iyo yakasarudzika sarudzo, zvese zvinoda kufunga patsva. Cheni zhinji hadzidi kunzwa izvozvo.
Izvi zvinoshandura mafungiro emazuva ose. Mamiriro epamusoro ekiosk haasi ekuti makiosks anogona kushanda chete. Ndiko uko kudyidzana kwevanhu kuri kupinda munzira.
Mari Chaiyo Inoraswawo
Supermarket wega-checkout inonzwika kusvika pakushandisa chaiko. Zvinhu zvishoma, hapana chinoshamisa? Hukuru, nekukurumidza kupfuura mutsetse wemari. Asi gadzira zvinoda kuyerwa, doro rinoda kuongororwa ID, kutadza kwe scan-zvino mumwe munhu akamira ipapo achininira mushandi. Uye pane chokwadi chisingafadzi hapana anoda kubvuma: macashier inyanzvi pakuongorora. Vanokurumidza; vanoziva pane mabarcode. Vatengi venguva dzose vanhu vasingadi. Kune tswanda yezvinhu makumi matatu, munhu anogona kunge ari kukurumidza.
Kuzvitarisa-kunoshanda sewedzero. Iyo nguva yainotsiva, matambudziko anowedzera.
Apo self service checkout (SCO) payakaunzwa muUnited States muna 1992, zvakasangana nekukahadzika kukuru, pamwe nekushushikana kwakapararira kuti kurasikirwa kukuru kwaizoitika. Kunyangwe zvakawanikwa mutsvakurudzo zvichiramba zvakasanganiswa maererano nezvazvinoita pakuderera, kunyanya kuba kwevatengi,-ruzivo rwekubhadharisa vatengi rwava chinhu chiri kuramba chichitekeshera mukati mezvitoro. Quote-https://journals.sagepub.com/doi/abs/10.1177/1748895816643353
Mabhengi makiosks echinhu chipi nechipi kunze kwekutarisa zviyero uye zvinyorwa zvekudhinda zvakarova madziro asina musoro asi chaiwo chaiwo: kana zvinosanganisira mari, vanhu vanoda munhu. Vanoda kuti mumwe munhu asimbise kuti transfer yakapinda. Vanoda kuona munhu achigutsurira musoro kana hombe dziri kufamba. Michina inokwanisa zvakakwana. Kuvimba kwevatengi hakuna.
Dzokera kune Zvinoshanda
Kunyoreswa kwechipatara kunoshanda zvakafanana nezvinoita nhandare dzendege-mitsetse mirefu, kutengeserana kuri nyore. Kana makiosks ekunyoresa aripo, kuwedzera mabasa ekubhadhara hakudhure chero chinhu. Zvakafanana pakudhinda mhinduro dzebvunzo, kutarisa mamiriro emutsetse, uye mamwe mabasa akafanana. Mudziyo mumwe unova banga remauto eSwitzerland.
Hotels? Zvinonyanya kubatsira pakunonoka kuchekwa-kana vashandi vatete. Kuvanzika chinhu zvakare-vamwe vaenzi havadi kuzivisa mutengo wekamuri ravo kune wese ari kuvatsigira.
Corporate visitor management inoderedzwa. Nyoresa zita, kambani, scan ID, tora mufananidzo, dhinda bheji, zivisa muridzi. Zvese zvakamira, zvese zvinoda peripherals. Uye inokwidziridza basa reanotambira kubva ku "data yekupinda kwevanhu" kuenda ku "chaizvo kukwazisa nekubatsira vanhu."
Government Services
Heino dambudziko rezvimiro: horo dzebasa dzinovhurwa kana vagari vari pabasa. Yakavharwa pakupera kwevhiki. Kuzorora kwemasikati kunoitika. Nhamba dzinomira kutorwa na4 PM. Kiosks anoputsa izvo zvachose. Zviise munzvimbo dzenharaunda, matavi emabhangi, mashopu. Kamwe kamwe "ita kuti zviitwe munzira kuenda kumba" zvinogoneka.
Uye pane chimwe chinhu chisingawanzo kutaurwa: mahwindo ehurumende anove emanzwiro. Vanhu vanoratidza kuvhiringidzika, kukakavara pamusoro pezvinodiwa, zvibvise kune vashandi. Kusvirwa chaiko. Kiosks inotora mabasa akaenzana. Mahwindo emunhu anobata kuoma chaiko. Munhu wose anofara.
Zviripachena Wrong Applications
Chese chinoda kungwara{{0}kurairwa, kuendesa nhau dzakaipa, mabasa emariro{1}}zviri pachena kuti chabuda. Izvi hazvifanirwe kuda kutsanangurirwa, asi zvikumbiro zve "makisikiti ekubatsira kuchema" akayambuka madhesiki, saka zvinoita sekudaro.
Sarudzo dzakasarudzika-kuronga inishuwarenzi, zano rekudyara, kubvunzana nezvemutemo-hazvigone kuitwa sarudzo. Pfungwa yacho yese kutonga kwevanhu kuchienderana nemamiriro akasiyana.
Kuzadza fomu-kutambudza pa touchscreen. Kunyatsotaipa kunodonha kusvika pamwe pachikamu chimwe chetatu chekhibhodi chaiyo. Kumanikidza vashandisi kuisa ndima dzemavara pakiosk dhizaini ine hutsinye.
Ongororo yeruzivo rwakakwana-"iyo mall inovhara nguvai?"-yakatogadziriswa. Vanhu vanozvitsvaga online. Hapana ari kufamba kuenda kukiosk kunobvunza.
Kuongorora Zviitiko Zvitsva
Iko hakuna formula yeizvi. Izvo zvakanyanya nezvekuti mamiriro ane DNA yakafanana neyakabudirira nyaya.
Chekutanga kuziva: vanhu vatove kudiwa kuti vave kune imwe nzvimbo? Kana izvi zvichigona kubatwa kubva pamubhedha, hondo yatorasikirwa. Mafoni nemalaptops anohwina. Hardware inoiswa kune vanhu vasingade kuvepo, uyezve hapana anoishandisa.
Ipapo mubvunzo wekushanduka-shanduka. "Zvinoenderana" kana kuti "dzimwe nguva zvinosarudzika"-zvinoreva kuti munhu anogara ari muruzevha pane imwe nzvimbo. Pamwe 80% inobatwa nekiosk, asi iyo 20% inoshungurudza munhu wese. Vashandi nevashandisi vese.
Uye izvi zvinoramba zvichiuya: chii chiri kuita kiosk chinoda kuti ive kiosk? "Kuratidza ruzivo pane yakakura skrini" haina kukwana. Printer, scanner, chiverengi chekadhi, chinhu chinoburitsa chinhu chinobatika-chimwe chinhu chisingagone kuitwa nefoni. Ndizvo zvinopembedza hardware.
Zvese zvitatu zvinhu zvinoenderana, mapurojekiti anowanzo shanda. Mumwe haana chokwadi, funga zvakanyanya. Vaviri vakashaikwa, mubvunzo unova kuti sei makiosks ari muhurukuro.
Iyo kiosk pachayo haimbove mhinduro zvakadaro. Ndiyo imwe inogoneka kuita mhinduro. Mhinduro chaiyo ndeyekuona kuti dambudziko ripi rinogadziriswa, kunaani, pasi pezvimhingamipinyi. Tora izvo izvo uye mubvunzo wehardware unenge uchipindura wega.
